BeeDesk
IT Service Desk & Helpdesk
ITIL-aligned service desk for incident management, service requests, and IT support — with SLA tracking, escalation workflows, and self-service portal.
Key Features
Incident management
Service request workflows
SLA tracking & alerts
Escalation management
Self-service portal
Knowledge base
IT duty scheduling
Reporting & analytics
Real-World Use Cases
How organizations use BeeDesk
Banking IT Support Center
A Saudi bank with 3,000+ employees uses BeeDesk as its central IT helpdesk. Employees submit tickets via the self-service portal or WhatsApp, SLAs are tracked automatically, and the knowledge base resolves 45% of issues without human intervention.
45% self-service resolution
SLA compliance: 98%
Avg resolution: 2 hours
Government IT Operations
A government ministry manages IT support for 10,000+ employees across 20 locations through BeeDesk. Standardized workflows ensure consistent service delivery, while dashboards give IT leadership visibility into ticket volumes, resolution times, and recurring issues.
10,000+ employees supported
20 locations unified
Recurring issues identified & resolved
Retail Chain IT Support
A retail chain with 100+ stores uses BeeDesk for POS system support, network issues, and hardware requests. Priority-based routing ensures critical POS failures get immediate attention, while routine requests follow standard SLA timelines.
Critical POS issues: <30 min response
100+ stores supported
Hardware request tracking automated